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Why can't I get new Internet service to my home?

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Why can't I get new Internet service to my home?

I have been trying to get Internet service to my home and ha e asked comcast to search my address. They first told me that Internet service was not possible. I asked why and no one could give me a reason. I recently went back to the local office and asked if they could come out and tell me why I couldn't get Internet service. They created a ticket but I still have not heard By thing from them d that was about a month ago. Why would I not be able to get sevice to my home when com cast services the neighborhood in front of my home and the homes on the road behind my home???
Official Employee

Re: Why can't I get new Internet service to my home?

 

Hi Croftm41, I can check in our system and see if your home address is serviceable. First I will need to verify a few things to get started, can you please send me a private message with your full address and your name by clicking my name (ComcastAmir) and then clicking "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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