Community Forum

Why are my Services Shut Off?!!

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Why are my Services Shut Off?!!

My service was off for almost 30 days in August. I paid my past due and8 restored services by August 27th, but I am still being billed for the entire month. I spoke with two customer service agents that could not seem to comprehend what I was saying. I have a bill for $294, and my service was shut off today for past due,0+ but I don't see why I should pay for the month I didn't have! Oh and my equipment was picked up during that month as well, so it's not rental charges. Anyone else have this issue? How can I talk to someone that can look at my previous bills and understand what I'm saying?