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Why am I paying for this service call?

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Why am I paying for this service call?

I have had constant problems with my wireless wifi boxes freezing. Comcast actually called me at 10 pm one evening asking if my problems were solved. I asked if it was customary to call customers this late and they replied they were calling from Colorado and forgot about the time difference?! They scheduled a service call which resulted in my wireless slave being removed and replaced. Now I am being charged $60 plus taxes for this service call. I am being told this is legit and cannot be refunded. This is outrageous as I don't own this box, was never told I would be charged, never signed anything. When I look at the policy online it clearly states you will not be charged unless the problem is with interior wiring. I have never paid for any service call as the problem always is Comcast equipment. Now I am being told I must take my own equipment to a service center or pay a monthly fee in order to not pay for a technician. I have been a customer 30 years so I have given Comcast over 60k and they can't credit this fee! 

Expert

Re: Why am I paying for this service call?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Expert

Re: Why am I paying for this service call?


@Nicolpk wrote:

They scheduled a service call which resulted in my wireless slave being removed and replaced. Now I am being charged $60 plus taxes for this service call. I am being told this is legit and cannot be refunded. 


This is an error -- you shouldn't have been charged if the primary issue was just a bad box. 


I am not an employee.
Official Employee

Re: Why am I paying for this service call?

Hello, I can assist you further from here if you would like. Would you mind if I look at your account?

Regular Visitor

Re: Why am I paying for this service call?

Yes please look at my account .

Regular Visitor

Re: Why am I paying for this service call?

Hello Comcast,

were you able to look at my account?

Regular Visitor

Re: Why am I paying for this service call?

Hello Comcast, what did you find out about my service call?

Official Employee

Re: Why am I paying for this service call?

 

Nicolpk, I'm following up for Shane while he's out of the office. Please send me a private message with your full name and phone number so I can take a look at this tech visit charge. Just click my name and then click private message me. Thanks. 

 

KenF

Official Employee

Re: Why am I paying for this service call?

Nicolpk, glad were able to take care of that charge! Feel free to post again if you need anything. 

 

KenF