Community Forum

Why am I being charged, FOR FIVE MONTHS for something I didn't order???

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

Why am I being charged, FOR FIVE MONTHS for something I didn't order???

Why is Comcast charging me for something I didn't order? "Stingray Karaoke." Never heard of it, never ordered it.

 

FIVE MONTHS for something I DID NOT ORDER because it has ZERO VALUE to me.

 

WHY, Comcast??

Official Employee

Re: Why am I being charged, FOR FIVE MONTHS for something I didn't order???

Good evening, I can investigate this for you going forward. Would you like me to check your account from here?

Frequent Visitor

Re: Why am I being charged, FOR FIVE MONTHS for something I didn't order???

Yes, if you're with Comcast, of course I would like this answered, resolved, and refunded.

Official Employee

Re: Why am I being charged, FOR FIVE MONTHS for something I didn't order???

Hi @Dannhy

 

Is there a possibility someone else in your home may have ordered this? I can investigate this further by checking to see how or which box it was ordered from. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services. 

Frequent Visitor

Re: Why am I being charged, FOR FIVE MONTHS for something I didn't order???

I tried to PM but you've got me blocked for PMing.

 

NOBODY ORDERED THIS KARAOKE STINGRAY.

Frequent Visitor

Re: Why am I being charged, FOR FIVE MONTHS for something I didn't order???

Comcast needs to do a credit or refund going back to December.

Frequent Visitor

Re: Why am I being charged, FOR FIVE MONTHS for something I didn't order???

Fine. I have options.

Official Employee

Re: Why am I being charged, FOR FIVE MONTHS for something I didn't order???

 

Dannhy, I've sent you a private message to assist. Please respond when you can. 

 

KenF