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Where has the skilled talent gone

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Where has the skilled talent gone

Once again, I experienced how inept and untrained Xfinity employees are.  Both in the stores and Customer Support. I had a simple change turn into a distaster. Downgrading my service - when it should have been upgraded.  And if you happen to have Home Service  - you are in deep trouble.  Due to they are the gate keepers, which other areas can not see, Reminds me of the Great Wizard of Oz - until Toto pulls back the Curtain. 

Official Employee

Re: Where has the skilled talent gone

Hi dh21, 


I can help with any concerns you may have. Can you provide more details of the issues you are experiencing? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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