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Where do I pay my collections?

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Where do I pay my collections?

I was in the hospital and my ex girlfriend switched services, I was wondering how and where I pay my collections? I want to pay so I can get my service back because I liked Xfinity. But when they told me how much I needed to pay they said it went to collections and there is no way they could even help me. But what collections?? How do I find them???

Official Employee

Re: Where do I pay my collections?

Hi BobbyRose2385, 


Thanks for reaching out. I can help get the information you need. You can also make your payment directly to us by calling in and speaking with an agent or making the payment through the automated system. If you'd like to get the collection agency information, in order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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