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When I try to chat online, an error shows up "Phone Number is not a valid phone number"

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When I try to chat online, an error shows up "Phone Number is not a valid phone number"

When I try to chat online, an error shows up "Phone Number is not a valid phone number". But there is no option for phone number.  Somebody else having that problem?

Official Employee

Re: When I try to chat online, an error shows up "Phone Number is not a valid phone number"

 

Hi rosemarymcarval, are you trying to chat for the first time? Have you tried chatting with us using a different device? I can assist you with your questions and concerns here and I can also help get your chat working. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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New Poster

Re: When I try to chat online, an error shows up "Phone Number is not a valid phone number&quot

I am having the same problem, I used to use the online chat and it worked fine now it wants a phone number and doesn't have a place to even type one in. Comcast really doesn't like it's customers.