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What is a Convenience Fee?

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Regular Visitor

What is a Convenience Fee?

I was charged a convenience fee of 5.99 on my 6/8/14 bill. This is not a regular charge and the label is not descriptive.  Please clarify, or remove the charge.

Tags (1)
Gold Problem Solver

Re: What is a Convenience Fee?

I believe that's the fee they charge when you pay your bill by phone with a rep's assistance.

 

To find out for sure contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://www.comcastsupport.com/chatentry/, or visit a Service Center if one is nearby (check locations and hours at http://www.comcast.com/Corporate/shop/retail/StoreLocator.html).

Regular Visitor

Re: What is a Convenience Fee?

I got a convenience fee too and I always pay online.

Regular Visitor

Re: What is a Convenience Fee?

Thank you.  I called the billing rep, who removed the charge.

New Poster

Re: What is a Convenience Fee?

I was also billed a $5.99 "Convenience_fee" in the "Other Charges and Credits" section of my statement. I always pay electronically and usually several weeks before the due date via my Comcast online account with direct deduction from my checking account # or my debit card.

 

It required two calls to Customer Service to remove the charge. The first call to the local support # on my bill and after surfing too many IVR menu options designed to prevent human interaction, my call end up in a dead queue with endless phone ringing. Hung up and called the toll free and was connected to a CSR in short order. The CSR said the Convenience Fee would apply in two situations:

1 - Bill pay by calling Comcast and speaking to a CSR.

2 - Late bill pay to prevent a disconnect.

 

The CSR had no explanation why I was billed in error and credited my account.

 

Odd this isn't an isolated occurence.

Tags (1)
New Poster

Re: What is a Convenience Fee?

I had the same thing.  I called up and they removed it.  The rep also stated that the fee was for when you pay over the phone.  I always pay online.

 

This could be an innocent mistake (They happen), or it could be Comcast trying to make some extra money because they know a lot people don't pay attention.  Either way, I don't like things popping on my bill for no reason and a company the size of Comcast really should do better.

 

I should also be getting an "inconvenience fee" for my time having to call in to get it corrected!

Frequent Visitor

Re: What is a Convenience Fee?

Same here. I live in Cobb county, GA.


The paper bill explains:

Before you pay your bill over the phone, consider going
online to make your payment at Comcast.com/myaccount.
You can avoid a $5.99 convenience fee that may apply.
Paying online is easy and quick. Set up your User Name and
Password. Already have a User Name and Password but
can't remember them? Go to mycomcastid.com.


But, I didn't pay over the phone. I paid the last month bill online as usual. The only thing out of ordinary, and related to phone, is that I received a phone call from a Comcast sales rep, who was trying to sell me a TV service (I only have an Internet service). It was not so polite of me that I interrupted her and hung up. The convenience fee was assessed the next day I got this phone call. Is this just a coincidence?

 

I contacted customer support through chat and was told my account would be credited $5.99 in the next month bill. The conversation was delusional and evasive: At the end, there was no valid explanation as to why I got the convenience fee this month.

 

Another addition in this month bill is a new item, "Franchise Fees" of $0.34. There is no explanation nor disclosure of this fee in this month bill nor in the last month bill. Maybe a local franchise has changed and these new fees are related to it?

New Poster

Re: What is a Convenience Fee?

I have exactly the same experience. I got a call from Comcast rep trying to sell me a TV service, I refused and then I got these two exact the same charges on the bill next day. I live in DeKalb county, GA and I don't think it's an isloated accident. Something is up!!