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What happened to my second courtesy month?

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What happened to my second courtesy month?

Why is my internet usage page showing that I will be charged $20 for exceeding the data cap.  I still had one courtesy month remaining.  I exceeded it once several months ago but that was the  only time and my account page has shown for months that I had 1 of 2 courtesy months remaining.  I should not be getting charged for exceeding the cap when I still had one courtesy month remaining.