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What do I do

So about a month ago my ex moves out and turna off cable service and takes boxes. I try to get service transfered into my name but I can't because she took boxes so I start my own service then today I find out I am disconnect due to her old bill that some customer service rep has decided I am responsile for which is not in my name. My new bill s PIF until the 25th but not working. When she moved I went w/o service for 2 weeks with my kids and here we are agin.