Community Forum

Website pulling unauthorized billing info?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Website pulling unauthorized billing info?

I logged in to pay my bill today - as I've done for many months - and was stunned to see a credit card listed as my default payment option.


The thing is....I only got this credit card two days ago.  I have only used it to log into the credit card's site and activate it.  I do not "save" cards on my computer, ever.


I'm not naive enough to believe that just because I didn't actively save something that the data isn't stored somewhere on my computer, but I am concerned about this data being pulled off my computer by Xfinity and imported to use as my *default* payment info....


Honestly, I'm pretty sure this has happened before - I've logged on going, "I don't recall entering that payment method", but I might have within the last month.  But this time I'm sure I did not enter the information.  I'm really concerned about this.

Official Employee

Re: Website pulling unauthorized billing info?

Hi, Kylemac - We don't have any access to your bank information as well as to any other information you enter online. When did you set up your last payment? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!