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We're sorry, it looks like you'll need some help

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Regular Visitor

We're sorry, it looks like you'll need some help

Why? I would like to modify my service and can't do so online. I don't want to call. Is this 1994?
Expert

Re: We're sorry, it looks like you'll need some help

There is a thread about this issue here: https://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/td-...




I am a volunteer Expert/Moderator, not an employee.


Regular Visitor

Re: We're sorry, it looks like you'll need some help

Thanks! So how do I get help from an employee in the forum? I see not to contact them directly.
Expert

Re: We're sorry, it looks like you'll need some help

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am a volunteer Expert/Moderator, not an employee.


Official Employee

Re: We're sorry, it looks like you'll need some help

Hi, Jmpmanfan - I'd be happy to assist you with modifying your current services. Please send me a private message with your account information (full name, address, phone or account number). Click on my name ComcastElla, then click Private Message Me.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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