Community Forum

We Can Help

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community


We Can Help

"We Can Help" Email

As of 10/27/15 we will no longer use the "We Can Help" email address (we are in the process of removing old references in the forums to avoid confusion). 

We have a number of ways for you to receive help and get answers to your questions, including:   

  • ​Post a question in the Billing or Customer Service sections within these Help & Support Forums where our Digital Care team is actively engaged
  • Tweet ComcastCares or send us a message on Facebook
  • Contact us through our Live Chat
  • Download the My Account App today for access to troubleshooting, payments and more. Use the My Account app to schedule a time for us to call you about any TV or Internet issues you are having by tapping on the settings icon (top left corner), then "Contact Us," then "Talk to an agent." You can choose from a number of available 15-minute time slots to get a call back from one our agents
  • C​all us at 1-800-XFINITY

Our #1 priority is improving your customer experience. Learn more about what we’re doing at