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I replaced my cable box at a local Xfinity store on Dec. 31 due to a firmware issue. I connected the new cable box to my TV and called Comcast to initialize it; however, the Comcast Rep was unsuccessful. The Rep suggested that I return it to the local Xfinity store and get another box. So I drove back to the Xfinity store on January 2nd and exchanged the cable box a second time. A Comcast REP still could not initialize the box.
The Rep stated that an appointment is necessary with a technician. Moreover, the Rep informed me that no fees would apply if the problem is due to a Comcast technical issue. (In other words, if this has nothing to do with my equipment or premise equipment, wiring, self-installation, etc., then charges to my account will not apply.) A technician arrived on Friday, January 5th and fixed the box - which was due to a Comcast technical issue. I shouldn't have been charged $60.00 to my account. All Comcast has to do is say "I'm sorry, we will fix this!" That's it.
All the best,
kgriff920, I'll take a look into your tech visit charge.
Please send me your full name and phone number via private message for help.
kgriff920, nice talking to you! Glad we were able to resolve that improper charge. Post again if you need anything else.
Hello @Alex6016. I can assist with reviewing the technician visit fee, and S&H you were charged. Please send me a private message and include your full name, service address, and account number so I can access your account.