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Want to contact CORPORATE team

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Want to contact CORPORATE team

I need to speak to someone in regards to early termination fees I was assessed while still having service (even currently). I have been speaking with customer service who tried to reach out to collection departments. He returned to the line saying "They refused to take my call because its too old", NOT EVEN A YEAR OLD! I am beyond frustated... and the fact that I still have service is making me cringe. I need to hear from someone ASAP.

Expert

Re: Want to contact CORPORATE team

I've asked a corporate Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Want to contact CORPORATE team

Hi kimkim10505, 

 

Sorry for the experience you're having while trying to have your billing concerns addressed. As the Corporate Digital Care agent, I'd be more than happy to assist you. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Want to contact CORPORATE team

Thanks so much!

Official Employee

Re: Want to contact CORPORATE team

You're welcome @kimkim10505! I've just replied to your private message. Reach out at your convenience and we can start the process to get this taken care of. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!