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Want to change service to Internet only instead of double play. How?

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Regular Visitor

Want to change service to Internet only instead of double play. How?

Hi,

I need to reorganize my utilitiy bill a bit recently due to some change in finance situation. I dont really watch TV, so I want to drop the TV package from my plan and keep the internet only. But over the chat I was told that I couldn't do it without dropping the entire package and have to pay the installation fee again? I remember I installed everything myself couple years ago when I sign up with comcast and I don't have the option to do that anymore without paying the installation fee? 

 

Can any comcast rep comment on this what other options I have if I want to lower my bill without loosing internet? Thank you very much for the help in advance.

 

 

Expert

Re: Want to change service to Internet only instead of double play. How?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Want to change service to Internet only instead of double play. How?

Hi tg9413. I can assist with downgrading your account to internet only. Please reach out to me via private message and include your full name, service address, and account number so I can access your account.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Want to change service to Internet only instead of double play. How?

Thank you very much for the help! 

Already sent a PM to a rep Smiley Wink