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WRONG ACCOUNT NUMBER WHEN I SIGN ON

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WRONG ACCOUNT NUMBER WHEN I SIGN ON

WHEN I SIGN ON COMCAST TO CHECK ON MY ACCOUNT - IT STILL SHOWS MY OLD ACCOUNT NUMBER.&nbsp; MY NEW ACCOUNT NUMBER IS <edited to remove personal information>&nbsp; PLEASE CHAGE FOR ME - I DON'T KNOW HOW TO DO THIS.&nbsp; THANK YOU
Expert

Re: WRONG ACCOUNT NUMBER WHEN I SIGN ON

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

CAPS-LOCK-HOWTO.gif

 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: WRONG ACCOUNT NUMBER WHEN I SIGN ON

Hello Loretta0642, I can get your old account removed from your username. First I will need to verify your account information, can you please send me a private message with your full name, street address, and your new account number by clicking on my name (ComcatsAmir) and then "private message me"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: WRONG ACCOUNT NUMBER WHEN I SIGN ON

When I login to the xfinity web site it shows the wrong account number.

 

I switched from Comcast business to xfinity (3 weeks ago) and it still links my old account.