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Visa Gift Card Promised, Never Received

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Visa Gift Card Promised, Never Received

I signed up for Xfinity/Comast’s Triple Play bundle in June of 2017. At that time, I was promised a $500 Visa gift card after 6 months of service. I have not been contacted about this nor have I received anything in the mail. I have called customer service about this several times and the result us always the same - we’ll work hard to get this resolved ASAP and contact you. I have also checked on the rewards center page several times but it says nothing is on record. I need to get this resolved and as a customer who pays over $200/month for services, I deserve the promised $500 gift card. Please help!
Official Employee

Re: Visa Gift Card Promised, Never Received

Hello michaelblock75. I can assist in reviewing your account and research your reward card status. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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