Community Forum

Visa Gift Card Promised, Never Received

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Visa Gift Card Promised, Never Received

I signed up for Xfinity/Comast’s Triple Play bundle in June of 2017. At that time, I was promised a $500 Visa gift card after 6 months of service. I have not been contacted about this nor have I received anything in the mail. I have called customer service about this several times and the result us always the same - we’ll work hard to get this resolved ASAP and contact you. I have also checked on the rewards center page several times but it says nothing is on record. I need to get this resolved and as a customer who pays over $200/month for services, I deserve the promised $500 gift card. Please help!
Official Employee

Re: Visa Gift Card Promised, Never Received

Hello michaelblock75. I can assist in reviewing your account and research your reward card status. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!