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Very Slow upload speeds Extreme 150

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Very Slow upload speeds Extreme 150

I have the Extreme 150 plan and I'm getting 170 download and my upload for the past week + has went from 20+ to 2mbps. I talked to 2 different techs on the phone and they did everything that they could. They scheudled a level 2 tech to come out but I was sent a contracted installer and he couldnt figure it out after running new cables from the telephone pole to the house as a quick test. He said all the signals looked good.  I'm in the Atlanta area and have an Arris TM822R.   What gives?????? I'm having problems connecting to my Ring doorbell and camera to see a live feed now since the upload is so slow!



  UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 62 29.20 MHz 46.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 2 63 22.80 MHz 46.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 61 35.60 MHz 46.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM


Hardware Information
System: ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Modem/Retail
VENDOR: Arris Interactive, L.L.C.
SW_REV: 9.1.103M2AB.SIP.PC20.CT
Serial Number: 77Y3W4BF2201640
Battery Charger FW Rev: 03.11


Firmware Build and Revisions
Firmware Name: TS0901103M2AB_081617_MODEL_7_8_PC20_CT
Firmware Build Time: Wed Aug 16 20:39:43 EDT 2017

Re: Very Slow upload speeds Extreme 150

Duplicate topic being closed. Your other topic with a response is here;

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