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Verizon and Comcast cut cable mess

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Verizon and Comcast cut cable mess

Hi,

We had a tech come out this past Saturday to our new home and he informed us that Verizon had cut the Comcast cable to our house.  While there the tech pulled off and damaged the Verizon connection to the house.  After all this he told us it would be 5-7 business days before we could have a new line run to our home.  Since he damaged the Verizon connection they will have repair the connection for us to go with them. Meanwhile the Comcast "new line request" status online is stuck at "Requested" and hasn't gone any farther (i.e. requesting the county to come out and map lines).  After calling in to the Comcast Help Center they told me it woule be 2 WEEKS!  What is the actual time frame?

 

Can anyone help expedite this?  My wife works from home and since we've moved into a new home she has to travel to a local coffee shop and work each day.

 

We're about to switch to Verizon.

Expert

Re: Verizon and Comcast cut cable mess

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Verizon and Comcast cut cable mess

 

Hello jrt2011, I can assist you with getting your line issue taken care of. Can you please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Regular Visitor

Re: Verizon and Comcast cut cable mess

Never replied to my message...

Official Employee

Re: Verizon and Comcast cut cable mess

jrt2011 wrote: Never replied to my message...

 

I replied to your private message please reach back out to me there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!