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VISA Gift Card for new customer

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VISA Gift Card for new customer

In November I signed up for a double play package as a new customer and it listed a VISA gift card for $150 (or maybe $200) and I read that you had to make payments for 90 days and not cancel your service. Now that I am at the 90 days I contacted Xfinity and they said I am not eligible because the package I selected wasn't eligible. I did so much calculating and most of it was based on recieving this gift card so I am certain this is a mistake. It doens't look like this promotion is still going but at the time I'm almost 100% it was on the package I selected. Is there any way to research what Xfinity was offiering in November of 2017? 

Official Employee

Re: VISA Gift Card for new customer

Hi internetuser4, 


I can review your account and current agreement to see how I can be of assistance. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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