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Username Lookup

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Frequent Visitor

Username Lookup

Why does Xfinity offer a usename lookup option?  And to look up a username, it asks for information which may be common knowledge if the person was a subject to identiy theft.

Official Employee

Re: Username Lookup

Hello @r-hyde. Can you please describe where you are seeing the username lookup option?

 

Please note, here in the Comcast Help & Support Forums, the username can be, and usually is, different then a persons Comcast account username. This can be completely customized. 

Frequent Visitor

Re: Username Lookup

I saw the advertisement for the lookup function at the top of the page when I accessed comcast.net.  It was one of several boxes that scrolled accross the page.