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I am trying to upgrade from the regular little cable box to a HD/DVR box and customer service tells me it will be $19.95 a month but that's crazy considering I can switch to Direct TV and get the same channels  I have now and get up to 4 HD/DVR boxes for free. They tell me the only option is to contact the loyatly program since we have been Comcast Customers since 2007

Official Employee

Re: Upgrading

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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