Community Forum

Upgrading

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Upgrading

I am trying to upgrade from the regular little cable box to a HD/DVR box and customer service tells me it will be $19.95 a month but that's crazy considering I can switch to Direct TV and get the same channels  I have now and get up to 4 HD/DVR boxes for free. They tell me the only option is to contact the loyatly program since we have been Comcast Customers since 2007

Official Employee

Re: Upgrading

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!