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Upgrading to Xfinity Gig speed

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Regular Visitor

Upgrading to Xfinity Gig speed

Thinking of upgrading to gig speed.  Is it self install or do I need to have a tech come out?  I have an Xfinity location right around the corner so is it just swap out modems?

Expert

Re: Upgrading to Xfinity Gig speed

Hi @Rcharles30,

Comcast may require a professional install if Gig is new to your area. An employee should be able to give you specifics and help you set up an appointment if needed. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Upgrading to Xfinity Gig speed

Hey @Rcharles30

 

I can help verify whether or not Gig install is available for self-install. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Upgrading to Xfinity Gig speed

pm sent.

Official Employee

Re: Upgrading to Xfinity Gig speed

Hey Rcharles30, 

 

I've replied to your private message with a few options. Please let me know what you think and we can go from there. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!