Community Forum

Update "Primary" email address

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Update "Primary" email address

I need to update the primary email address under my account.  After several unsuccessful attempts doing it online, I spent 40 minutes on the phone with a customer service agent who assured me that the primary email address has been updated.  


Guess what, it is NOT!  I am still receiving account related emails and updates at the old email address and am not receiving them at the email address that I requested.


Is XFINITY capable of making this simple change without consuming another hour of my time?


Thank you 

Official Employee

Re: Update "Primary" email address


I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Update "Primary" email address

I just want to be sure that my E-mail address is correct.


OLD EMAIL ADDRESS:    [edit]  Retired from this address



Please send me a confirmation of this.  Thank you very much


Willi [edit] - [edit]