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Untrustworthy reps as ususual

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Untrustworthy reps as ususual

I placed an order on Friday nov 5 to get the X1 self install kit and have not received an email confirmation or tracking number. Customer service rep said I'd get the email later in the day but I've received nothing.
Official Employee

Re: Untrustworthy reps as ususual

Hello Rjj61. I can assist in reviewing your account for the Self Install Kit shipping status. We apologize for any inconvenience. Please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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