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Unpleasant experience with technician

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Unpleasant experience with technician

I had a technician at my home this afternoon, and it was a very unpleasant experience. The problem boils down to the fact that I need to get a new TV, but I am really unhappy with the way I was treated. He talked down to me and made me feel stupid, and his manner was gruff and unfriendly. This is on top of the way I was treated by two other agents on the phone over the weekend - talked down to again and made to feel like I was causing them an inconvenience. Please convey the importance of good customer service to your technicians and agents. I am livid!
Admin1

Re: Unpleasant experience with technician

Hi donnaseamhead -- Thank you for bringing this to our attention and sorry to hear about this experience. These are not the types of interactions we'd for you or any other customer to have. Tech ops would like to hear more about this experience. Would you PM me your name, address, and best contact information please? I will have this forwarded to local tech ops to review what happened.

 

Click my name (ComcastZach) and click Private Message Me.