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Unexpected Bill Increase

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Unexpected Bill Increase

Hi,

 

Yesterday I was watching the World Cup Final on your streaming services. I received an unexpected message that a new subscription service was added to my plan during the match??????

Today, Monday 7/16, I checked my Internet Bill, and saw this:

Capture.PNG

 

Basically, you guys jacked up my bill by $20 without my consent (because I didn't subscribe to any new services)

 

And I don't even have the right to know what was added either? This is the screenshot when I try to find out what was added into my plan on the online service.

1.PNG

 

Your Internet service has been terrible during World Cup season, nobody I called managed to solve it, and now I'm charged with extra $20 out of nowhere. I'm really really really really frustrated.

 

Can someone give me a decent answer before I decide to ditch you guys for other ISP?

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Administrator

Re: Unexpected Bill Increase

@Annabelle3329,

 

Thank you for posting your question in the Xfinity Forum. I am happy to review your account and find out why your bill is $20 higher than expected. Can you please send me a private message with the following details:

 

Full Name

Account Number

Address

Phone Number

 

Thanks. 


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