Community Forum

Unexpected Bill Increase

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Unexpected Bill Increase



Yesterday I was watching the World Cup Final on your streaming services. I received an unexpected message that a new subscription service was added to my plan during the match??????

Today, Monday 7/16, I checked my Internet Bill, and saw this:



Basically, you guys jacked up my bill by $20 without my consent (because I didn't subscribe to any new services)


And I don't even have the right to know what was added either? This is the screenshot when I try to find out what was added into my plan on the online service.



Your Internet service has been terrible during World Cup season, nobody I called managed to solve it, and now I'm charged with extra $20 out of nowhere. I'm really really really really frustrated.


Can someone give me a decent answer before I decide to ditch you guys for other ISP?


Re: Unexpected Bill Increase



Thank you for posting your question in the Xfinity Forum. I am happy to review your account and find out why your bill is $20 higher than expected. Can you please send me a private message with the following details:


Full Name

Account Number


Phone Number



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!