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Under 2-year Agreement, downgrade to Double Play?

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Under 2-year Agreement, downgrade to Double Play?

Hello, we are currently under contract with a Triple Play(TV/Internet/Home) package and want to switch to Double Play (Internet/Home Security); is this possible while under a contract? 

Expert

Re: Under 2-year Agreement, downgrade to Double Play?

Hi @rylock317,

Sure, they will do that for you.

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Under 2-year Agreement, downgrade to Double Play?

Thanks @nerdburg! 

Official Employee

Re: Under 2-year Agreement, downgrade to Double Play?

Hi rylock317, I can help look into promotions for you.  Please send me a private message with your account information (your name and account number or phone number). 

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Under 2-year Agreement, downgrade to Double Play?

Hi rylock317, thank you for working with me through private message and please reach out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!