Community Forum

Uncompleted Line Installation

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Contributor

Uncompleted Line Installation

I transferred service after moving house late last year. A technician came out and requested an underground cable install which was completed approximately three weeks ago (trenched across my yard to the nearest pedastal).

 

There are not enough coax terminators in the pedastal to connect my line (see fantastic picture below).

 

I have zero idea what the path forward is from here. I have received no correspondence from Comcast regarding the resolution. I contacted customer support last week and was escalated multiple times before a rep apologized effusively and said they would have someone address it ASAP.

 

Honestly I just need feedback on whether there is an active effort to resolve this issue. Any recommendations? 

 

(If this is the wrong forum, what is the right forum?)

 

Thanks.

 

 

20180208_173339.jpg

 

Expert

Re: Uncompleted Line Installation

Do you have active service right now? Was the line a brand new line or was it to replace a bad line?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Admin1

Re: Uncompleted Line Installation

Hi nxsfan -- I can help with this installation issue. Please send me a PM with your name, full service address, and either phone number or account number. I'll be able to work with local tech ops on how this will be resolved. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Admin1

Re: Uncompleted Line Installation

nxsfan -- Thank you for working with me via PM. I am very pleased to hear that we were able to work with our locals teams to get your service installed. Enjoy!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!