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Unauthorized payment

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Unauthorized payment

I called for modem problems and recording authorized a payment that I did not request.I don't think that is right and they haven't contacted me about it either

Expert

Re: Unauthorized payment


@891956 wrote:

I called for modem problems and recording authorized a payment that I did not request.I don't think that is right and they haven't contacted me about it either


hi, I moved your post to the customer service area of the forum



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Unauthorized payment

891956, 

 

I can help investigate this. To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!