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Unauthorized movie rentals

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Unauthorized movie rentals


I keep getting numerous rental notifications and charges for various movies. However, I am not able to find these movies anywhere on my rental history in my account. Can you please help me figure out why I'm getting these email notifications through my gmail account?


Thank you

Official Employee

Re: Unauthorized movie rentals

Hi @cr16


I can review your account to see where these rentals are coming from. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 


To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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