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Unauthorized hard credit pull after requesting a move

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Unauthorized hard credit pull after requesting a move


I recently called support to make a move at December EOM. I thought this was supposed to be seamless, but apparently if moving between states this becomes a cumbersome task.
In was asked several questions, among them my SSN which I found odd considering I've been a customer for more than 2 years. I obliged and presented all the information requested, just to find out 2 days later a notification that you did a hard pull on my credit! I thought this was just a simple move? Can you please remove the credit check? I've never missed a single payment in my time as a customer, and I find very disrespectful that a hard credit pull was done without my concern. I thought loyalty would be rewarded by keeping my service after moving to a new location, but I guess I was wrong.

Thank you
Official Employee

Re: Unauthorized hard credit pull after requesting a move

Hello felixchess5. I can assist with submitting a credit inquiry dispute ticket for you with our credit reporting team. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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