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Unauthorized hard credit inquires!!

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Unauthorized hard credit inquires!!

Checked my Equifax credit report today and I am shocked!! Since Dec 30, 2017, Comcast-Xfinity has pulled 6 soft inqureis (12/30/2017, 02/02/2018, 02/03/2018, 02/05/2018, 04/13/2018 and 05/07/2018)  and 3 hard ones (02/02/2018, 02/27/2018 and 04/13/2018)!! I singed up for Xfinity cable and interned service on 12/02/2017 and Xfinity mobile service on 02/02/2018. I never consented or was even asked about hard credit pull! I have excellent bill payment history with comcast! What's going on?! Can someone from Comcast contact me please..

Official Employee

Re: Unauthorized hard credit inquires!!

Hi, TonyH85 - I can investigate your credit report concern. Please send me a private message and include:

- Your full name, address, and a phone number associated with your account.
- The exact date of the inquiry on the credit report
- The name and address that listed on the credit report
- The screenshot of the report if possible. 

Click on my name ComcastElla, then click Private Message Me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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