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Unauthorized Purchase on Account

Frequent Visitor

Unauthorized Purchase on Account

Early this morning, I received an email thanking me for my purchase of "Sex, Drugs S1 ALL-BUY."  However, I did not authorize this purchase and had no knowledge of it until I read this email.  Can somebody please assist me with this, as nobody in the house intends on watching this show and I cannot afford an extra charge on my cable bill.


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Problem Solver

Re: Unauthorized Purchase on Account

Hello Berman,

I removed the charge because it was the purchase was not viewed. 




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Expert

Re: Unauthorized Purchase on Account

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

Problem Solver

Re: Unauthorized Purchase on Account

Hello Berman,

I removed the charge because it was the purchase was not viewed. 




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Unauthorized Purchase on Account

Thank you very much, ComcastMatthew.  I appreciate the quick resolution to this issue.

Problem Solver

Re: Unauthorized Purchase on Account

You are welcome. If you have any further questions or concerns in the future please feel free to reach back out to us. 




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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I am an Offical Comcast Employee.
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Please post so people with similar questions may benefit.
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New Poster

Re: Unauthorized Purchase on Account

Hello-

 

I just got an email thanking me for a purchase of "Rough Night/Gag HD."  This was not authorized by anyone in the house.  We do not intend to watch this and am wondering if the charge could please be removed. Thank you for your help.

 

Andy

Official Employee

Re: Unauthorized Purchase on Account

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you