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Unauthorized Credit Inquiry

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Unauthorized Credit Inquiry

I signed up for Xfinity service this past Thursday 3/22/18.  I did not provide my social security number.  The agent explicitly stated that if I chose to pay a $50 deposit, a credit inquiry would not be performed.  I gladly paid the $50 deposit.  The next morning I saw that Comcast STILL ran an inquiry on my Equifax report.  This is unacceptable.  After being on the phone for approximately 3 hours, nothing was solved.  A supervisor stated that all he could do was escalate it to another department, and I would hear from them within 2 weeks.  I would like to speak to someone who can help me with this directly, as this NEEDS to be removed from my credit report.


Re: Unauthorized Credit Inquiry

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: Unauthorized Credit Inquiry

Hi jw536926, 


As the Corporate Digital Care Team, we primarily work through private message on social media to resolve concerns. I do have the ability to help get this resolved for you. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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