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Hi, tracx - My apologies for this experience but the information you have been provided about the dates is incorrect. When you schedule a payment online, there is a checkbox "I'd like to enroll in automatic payments, and I agree to the Terms and Conditions" and there is a possibility that you accidentally hit it before submitting the payment. I can provide more details if you send em a private message with your full name, address, and a phone or account number. Click on my name ComcastElla, then click Private Message Me.