Community Forum

Unable to manage plan online

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Unable to manage plan online

I'm looking to lower my cost and possibly downgrade since I really only use my internet but every time I try online it gives me a message with a phone number and frankly talking on the phone gives me the heebie jeebies.
Official Employee

Re: Unable to manage plan online

Hi Justducky426, I can assist going over current promotions with you could you please send me a private with your account information (name on account, address and account number).


Thank you

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!