Community Forum

Unable to change call forwarding features

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Contributor

Unable to change call forwarding features

Before anyone asks me to move this post, I did post it in the telephone section of the forums and have received NO REPLIES.  So, I am reposting here, (since I see it is monitored by Comcast employees) as I feel I do not have full acces to features THAT I AM PAYING FOR and have not received adequate support from Comcast on this matter. Anyhow, I am unable to change the settings for for my call forwarding through the web interface, it says Temporarily Unavailable (I'll post a screenshot). I want to use nomorobo (as suggested by Comcast) to stop receiving robocalls. I spent 40 minutes on chat support with a Comcast bot and got no help. He kept giving me instructions on how to setup nomorobo. I explained to him that I could not access that feature to add nomorobos number to my forwarding list as the instructions tell me to. I called support, spoke to an agent and he started a ticket. I received a return call from another tech that did not listen to my problem, I explained the above information to him. I only received a robocall from Comcast asking me to call them if the problem is still persisiting. It is, but I'm not calling back. I have even tried setting up Voice 2go on my Comcast app (info I found on another forum here to allow access to the advanced call forwarding features)and it says that it is only for residential customers (which I do have Comcast unlimited voice service), so, I can't set that up on my app. Any assistance here would be helpful. Below is the screenshot of my issue. Also, it sure would be nice to be able to EMAIL tech support insetead of going through chat or phone.
Comcast2.jpgThis is what my issue is and I can't access the features.

 

 

 

Contributor

Re: Unable to change call forwarding features

Wow, comcast, your customer support really is horrible/awful/terrible/c raptastic. Not even a boilerplate reply about "this is a known problem" or "we're looking into this for you". Nothing. Why do we pay so much for so little help???

Expert

Re: Unable to change call forwarding features

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am a volunteer Expert/Moderator, not an employee.


Contributor

Re: Unable to change call forwarding features

Thank you for YOUR help. It shouldn't take getting snarky or nasty to garner a response though. But, I appreciate it.

Official Employee

Re: Unable to change call forwarding features

Hello, I can assist you further from here if you would like. Would you mind if I look at your account?

To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.