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Unable to access new account

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Regular Visitor

Unable to access new account

Hi, I recently created a new Xfinity account in order to get new service, but it seems I can't check My Account, or any other feature at all. When trying to access a feature, it shows a pages with three dots but never seems to load. I tried to contact support via phone and online chat but both gave me an error. Is there anything I can do?

New Poster

Re: Unable to access new account

does the same thuing to me. trying to setup billing. been this way for over 3 weeks

Official Employee

Re: Unable to access new account

Hi @hnguyen553


I've replied to your private message. Please reply at your convenience and we can start troubleshooting your issue. 


@thePrisoner1, I can investigate your issues as well. In order assist you, please send me a private message verifying your first and last name,  and the full account number or phone number associated with your services. 


To send a private message click on my name "ComcastChe", then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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