Community Forum

Unable to DM any of the Comcast employees?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Unable to DM any of the Comcast employees?

For whatever reason, I cannot DM any of you Comcast admins.  I'm hoping you can help me lower my bill without having to call retentions.  

New Poster

Bill is out of hand, help me lower it please!

My services haven't changed yet my bill keeps increasing.  Please help me lower it!

Bronze Problem Solver

Re: Unable to DM any of the Comcast employees?

Private messaging is now disabled for new members, and has been declared a "violation of forum guidelines."  https://forums.xfinity.com/t5/Customer-Service/Private-Messaging/m-p/2936832#M154540 

 

You can describe your problem here, and we'll see what we can do to help.  Smiley Happy

Official Employee

Re: Unable to DM any of the Comcast employees?

Hi, fcollette - I can check if we have any available promotions in your area. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!