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Unable to Change Service Online and Difficulties with Calling

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Unable to Change Service Online and Difficulties with Calling

Good evening all,

 

I was attempting to change my services online.  However I keep getting a message saying to call.  Unfortunately, after waiting on hold and being transferred multiple times, I was hung up on.  

 

So I am here hoping someone can help me change my plan.  I would like to remove my bundle, and upgrade my internet.  However, I have no idea the costs comparitively to what I am currently paying or how I can even do this.  Any help would be appreciated from an employee.

 

Bobby Dean

Expert

Re: Unable to Change Service Online and Difficulties with Calling

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Unable to Change Service Online and Difficulties with Calling

Hey BobbyD6628, 

 

No need to call in. I'd be more than happy to review and discuss offers for the service you're interested in. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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