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Un-Buried Cable

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Un-Buried Cable

My service continues to be interrupted because of trauma to the line in the backyard. I have over 200 feet of cable running through my yard. I need a DIFFERENT resolution. At this point I have no service (since last night at 845p) and the earliest will be here is tomorrow. (Even tho last night they promised me a tech would be here today). Being lied to by customer service, and the line still won't be buried....and this will happen over and over.
Official Employee

Re: Un-Buried Cable

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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