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Trying to downgrade service, being punished for loyalty

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Trying to downgrade service, being punished for loyalty

I'm leaving the country and want to downgrade for "internet only" since I will be gone.  Since I'm a current customer I'm punished and can only go to $90, when new deals are $60?!  I understand you're attraching new customers, but why should I pay $30 more when I've been a loyal customer?  Absolutely rediculous.  So instead of keeping my service, i'll just have to cancel the whole thing unless I can at least get a better offer.  

Official Employee

Re: Trying to downgrade service, being punished for loyalty

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.