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Trying again for a reasonable deal for existing customer...

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Frequent Visitor

Trying again for a reasonable deal for existing customer...

Not keeping my fingers crossed, but previous phone retention rep advised I try back in a couple months when I could possibly get a better deal.  We are satisfied with all of the channels / lineup we currently have, as well as the internet & voice.  But the price just keeps going up.

 

Which Comcast rep would like to take stab at this?  In keeping the exact package we have now (HD Preferred Plus XF):  Digital Preferred PlusBlast!® InternetXFINITY Voice Unlimited - but we need a better price.  After all the taxes & fees, we're at almost $240.  Smiley Sad

 

 

Frequent Visitor

Re: Trying again for a reasonable deal for existing customer...

Hi Comcast Techs...  any help?  Smiley Happy

Official Employee

Re: Trying again for a reasonable deal for existing customer...

Hi mommytoharley, thank you for reaching out here on the Xfinity forums. I can assist reviewing current promotions for you, could you please send me a private message with your account information (name on account, address and account number).

 

Thank you  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Trying again for a reasonable deal for existing customer...

PM sent.  Thank you and my apologies for the delay.

 

 

Official Employee

Re: Trying again for a reasonable deal for existing customer...

Hi mommytoharley, I have responded to your private message.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Trying again for a reasonable deal for existing customer...

Hi mommytoharley, thank you for working with me via private message. Please let me know if you are still needing assistance.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!