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Trouble logging into the HBO GO app and website

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Trouble logging into the HBO GO app and website

When I try to login to the HBO GO app and site I keep getting redirected tho the page attached. I’ve tried resetting my password and I’ve been on the phone with customer support 3 times in the past day and they’ve yet to fix it or provide a solution. Does anyone in support know how to fix this issue?
7A75F525-6506-4918-AF09-375E4AD37F0D.png
Official Employee

Re: Trouble logging into the HBO GO app and website

Hi altoid51!

 

I can help look into the issues you're having with the HBOgo App. I will need to review your account on the backend to see if there is something causing you not to be able to access it. Please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.