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Trouble getting in account

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New Poster

Trouble getting in account

I just got new services last Thursday, when trying to get my account from computer, I have used user Id that I set up, email addresses, phone number.  However, it keeps giving me the below message.  

 

Attention

You are currently signed in using a third-party email address and password

To access Customer Central and manage your account, please sign in using your Comcast ID and password instead.

 

 

Please help!!!!

New Poster

Re: Trouble getting in account

guess noone can help me?

Official Employee

Re: Trouble getting in account

Hello Jhadd0917, I would like to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Trouble getting in account

I am having the exact same problem as well. please help!

New Poster

Re: Trouble getting in account

I'm having the exact same issue. I've done chat twice. The first person told me that they fixed it (it wasn't fixed). The second person told me that I had to call during business hours. Since I have a 1 year old and a 3 year old, that is horribly difficult! Hopefully someone on here can give some help!

Admin1
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Re: Trouble getting in account