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Transformer hanging in my yard

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New Poster

Transformer hanging in my yard

We have been trying to get someone to come out and repair a hanging transformer in our yard. High winds knocked it around the other day and customer service keeps telling us our ticket has been resolved. Who can I call?
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Official Employee

Re: Transformer hanging in my yard

Possibly call AT&T, that doesn't look like Comcast equipment.


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New Poster

Re: Transformer hanging in my yard

AT&T came out today and said it isnt theirs. They said it looks like cable and the thing hanging is called a splice case. It isnt a transformer but it likely it does belong to Comcast. To me it sure looks like the cable feed to my house runs up the pole and is attached to that line.
Regular Visitor

Re: Transformer hanging in my yard

That’s a fiber splice boot. It is Comcast’s I expect but they outsource the service of fiber repairs. You need a ticket for a maintenance tech to wire tie it back up.
Not much of any type of danger if it ever fell aside from hitting you in the head.
Expert

Re: Transformer hanging in my yard

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


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Official Employee

Re: Transformer hanging in my yard

 

Hello Rjazz66, I can get a tech out to look into this and verify if this is our equipment. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!