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I started getting collection calls about some account under my name in Florida. Mind you, I am in Baltimore, MD.
I reported it and collection rep didn't buy it but did tell me to do certain things to prove my case. All the while, I still have my current services from Comcast at MD address. Why didn't the tech or order review see there is an exisitng account under my SSN or phone number in Florida?! I did noticed multiple credit checks by Comcast on my credit profile but it didn't dawns on me then. Anyway months later, my services get turned off due to my fault. I paid the local bill and found out that I cannot get it back on because there are some existing balances elsewhere. Yes, they are in Florida while I lives in MD since August 2014. Also, these accounts started months after I moved from FL so there is no way I need services in Florida. I have documented paystubs with my name and address on them along with dates. So review rep said I need police report and online fraud affidavit along with copy of my ID and two proofs of MD addresses with dates. That is not a problem as I thought! I went to the local police department which has some macho guys in some trailer. Okay. I told them what I needed to get done and he looks about to do the report until his buddy chimed in and started to interrogate me. Mind you, I only have my dated paystubs (note: was planning to get my bank statments the next day as second proof) and handwritten notes with account numbers, dates, and service addresses. The buddy seems skeptical and asked for better documents like I would have them in MD! He said I could have fraud review rep mail it to me. I said that would take some time and I dont have time like that. I paid my local bill and want my services on now! I refused to pay other accounts in FL so the heck with it. So now I cannot police report done with hard proof of fraud. I did the fraud affidavit online. The police report is the only thing left to do and it gets real for me! Why do I have to all this when all the Comcast managers, supervisors, representatives, and technicians can see that I had been living here in Maryland all this time and had services running without issue. I made one in-person visit to the local office for equipment with my ID and it went fine. So the FL accounts didn't affect my MD services here until now due to Comcast having a NEW order review department and screening all orders. Well, Comcast should have did this long time ago. Fraud has been in reality for years and everyone should have ID sent in beside credit check before processing a new order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! <Edited for violating forum guidelines>
Hi blackvision -- Sorry to hear about the issues you're having with this fraud case. To be clear, you're allowed to have accounts open in separate states. When you opened your account in MD if the agent helping you also saw an account open under your name in FL that doesn't raise any alarms since it's something you can do. Since you are claiming this as a fraudulent account then all the steps of getting all the information requested are necessary.
I'm sorry you feel that way however steps like these are required for identity fraud cases whether it's with us or any other company. I understand it's a tough situation but please do understand that these steps are necessary to have identity fraud issues cleared up.
Do you have the full name and contact information for Jackie? I can get in contact with her and see if I can get you an update. Can you send that contact information to me in a PM please?
Click my name (ComcastZach) and click Private Message Me.
This is me again under different username.
I complained enough to the supervisor of the Fraud Dept rep in which she enabled my services back on temporarily while investigating my claim. I only had the services for 2.5 weeks before they cut it off yesterday. The rep from "comcast security-insurance-fraud-whatever" dept kept calling me and i kept calling her back and leaving messages. we just dont have the right timing of these calls. so suddenly my services were off and now i am back in square one with this headache. there was a note on my account stated the reason why the fraud claim was not approved. Guess what? The documents i sent numerous times suddenly missing some parts and notary did not have visible imprint. I told the supervisor that imprint were not clear on the fax papers and i tried several times using my fax/scanner to get it to show on the affidavit forms.
so anyway she said she will get it processed and there is a possibility of being rejected due to no visible notary stamp on the form. So I got the services on and went on about my business.
Now it is a good thing i refused to send the originals by mail and now this happened with missing faxed documents. these people are not doing thier job and making me a difficult customer than i need to be because i am stuck in the comcast controlled residential area. if i had my way, i would move to where is verizon is.
I spoke with Ms. Jackie once again today since the supervisor was busy on the other line and she gave me an email address to RESEND the fraud packet for the umpteenth time. This time, i took photos of the signed notary form and the imprint so it can be included in the packet via email. If this dont do it, i dont know what else will get this resolved.
blaqvision2017 -- Thank you for the update and sorry to hear this issue still has not been resolved. Please do understand that fraud situations are taken very seriously so anything that is missing or not visible is very important to completing this process. Aside from the information provided by Jackie, you can also do fraud submission using this link https://www.xfinity.com/IDTheftclaimform or by calling 1-844-335-8719.