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They don't value existing customers

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They don't value existing customers

I've been a customer for over a decade (had to leave previously due no promotions for existing customers) and signed back up two years ago on a 1 year agreement. I'm now paying 50% more for the same service and am unable to get anything close to the "new customer" promotions. Looks like I'll have to switch back to ATT and have them cut the Xfinity line out.... I'm not sure why Comcast doesn't see the financial impact this has on them...
Official Employee

Re: They don't value existing customers

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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